Technology has made far more possible. That makes judgment more important, not less.
Some work should stay human. Some is already solved by good software. Some ideas are technically impressive and commercially pointless.
The opportunity is to find the few places where custom engineering makes a real difference. Including things your team could never realistically do before.
What earns the right to become a system?
Four questions before we write code.
01
A meaningful outcome
Profit, valuable customers or a decision that materially changes the business.
02
A reason to make it yours
Company knowledge and custom logic that off-the-shelf software cannot use well.
03
Enough scale to matter
A recurring decision, a growing workload or a new capability that earns its keep.
04
A credible way to prove it
Useful data, feasible delivery, measurable progress and an acceptable level of risk.
Your unfairly specific advantage
Your company knows things AI doesn’t.
How your customers behave. When a campaign usually picks up. Which sales are actually profitable. The exceptions your best people spot instinctively.
The valuable part is knowing which of those things changes the decision.
01 / Promotion response
More sales. But more profit?
Your business contextGeneric assumption
The best discount isn’t the biggest one.
Your margins, stock levels and customers’ response change where a promotion stops paying. A generic rule cannot tell you where that point is.
What changes the decision
Optimise for the sales worth making, not just more sales.
02 / Product trajectory
A slow start. Or a real problem?
Your expected patternGeneric benchmark
A familiar pattern needs a different response.
Your product may take time to find its customers. A generic alert sees a slow start. Your team recognises a pattern from previous launches.
What changes the decision
Compare performance with your own expected curve. Investigate meaningful deviations.
General-purpose models bring broad knowledge. Your business brings the context. We work out how to put the useful parts together.
Marketing people. With engineering depth.
We don’t replace your team. We give its know-how more reach.
Working alongside your marketing leaders, channel specialists and data team, we connect the business question to the system that can answer it.
01 / Marketing judgment
Find the right opportunity.
Marketers who understand what matters, which exceptions count and what your team will actually use.
02 / Data & measurement
Make it accountable.
Data people who know which signals to trust, what needs fixing and how to connect an action to an outcome.
03 / AI & software engineering
Make it work at scale.
Engineers who can integrate, deploy and maintain a working system, with the right boundaries built in.
From a good question to a working system
Prove one valuable loop. Then build on it.
Start with something valuable, achievable and measurable. The biggest possible project can wait.
01Free
Find the opportunity.
A conversation with Adam about value, scale, your knowledge and readiness. Is custom engineering the right answer at all?
A reason to proceed. Or not to.
02First paid engagement
Audit + working POC.
Map decisions, data and internal knowledge. Compare possible workflows, including new possibilities. Build one narrow proof of concept with real data and an agreed measure of success.
A working loop and a production roadmap.
03Production
Make it dependable.
Integrate it into daily work. Add monitoring, approval boundaries, failure handling and a clear owner.
A system your team can rely on.
04What comes next
Extend. Or take the reins.
Improve the system, explore the next opportunity or transfer the knowledge and tools to your team.
A growing capability, on your terms.
Built into every step
“If this works, how will we know?”
Incremental profit where we can credibly measure it. Customer lifetime value and qualified leads where they fit. Otherwise, an honest measure of decision quality, testing capacity, errors or consistency. We agree the evidence before the build.
Sometimes rules, SQL and ordinary software are the right answer. Sometimes AI makes something new possible. Autonomy is a design decision, not the goal.
01
Deterministic software
Clear rules. Predictable execution.
02
AI-assisted work
Help your team investigate and decide.
03
Human approval
Prepare the action. Let a person approve it.
04
Bounded autonomy
Act within agreed limits. Escalate exceptions.
These are design choices, not levels to climb. Even a simple rules-based system can act autonomously.
What if our data has to stay inside our environment?+
We can use your infrastructure, local processing, deterministic software or local/open models, with restricted or no external AI calls. Your security, privacy and regulatory constraints shape the architecture.
Local and tightly constrained models offer more control over data and can solve many useful tasks. For demanding reasoning and complex agentic work, frontier cloud models generally offer stronger capabilities. We evaluate the tradeoff for your task, alongside cost, confidence, business risk and reversibility.
Built to survive past the POC
A demo works once. Your system has to keep working.
Data changes. Platforms change. Business rules change. We design for those changes, with monitoring, cost controls, evaluation and a clear response when something breaks.
You should know whether it is working, when it is not, why it failed and what needs to change.
16 years learning the ingredients. A new way of combining them.
Our marketing engineering approach is new. Our experience in marketing, analytics, measurement and engineering is not.
These published references show the disciplines and people behind it.
Customer value & measurement
What can you afford to spend on a customer?
For Kiwi.com, we worked on customer value and profitable acquisition, incrementality experiments and marketing orchestration, alongside its internal teams.
For Mixit, we built the data warehouse in BigQuery from scratch, with a semantic layer, a knowledge catalogue and instructions for agents. We keep strengthening the foundations and supporting measurement, reporting and attribution.
For Royal Canin, we built a product database, B2B ordering and data feeds that keep partners supplied with current product information. The published results include 35% lower call center costs and 10% more orders from customers.
Our work with Snowboard Zezula spans digital marketing, analytics and international expansion. Practical operating experience, built over a long-term relationship.