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Thinking / Labs

Good questions.
Useful experiments.
A little curiosity.

How we think about marketing engineering, plus a few things we have built to explore a question.

Working principles

The thinking behind the work.

Our integrated marketing engineering approach is new. These principles bring together what we have learned in marketing, data and engineering—and will keep evolving as we test them.

01 / Judgment

You should not automate everything.

The fact that we can build something has become a surprisingly weak reason to build it.

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A sensible starting point is the decision and its commercial consequence. What changes if it gets better? How often does it happen? Is your company’s own knowledge essential to getting it right? Can you measure progress without mistaking activity for value?

If existing software solves the problem well, use it. If the volume is small or the cost of mistakes is high, a person may be the right answer. If data is missing, fix that first. Custom engineering earns its place when company-specific logic creates an advantage large enough to justify building and maintaining it.

That still leaves room for ambition. Some of the best opportunities are things a team could not previously afford to do consistently: checking thousands of signals against its own expectations, for example. Start with a narrow, valuable loop that can prove the idea. Its first job is to produce evidence, not justify an empire.

02 / Company knowledge

Your best AI context may not be in a document.

A folder of PDFs is only one small part of what your company knows.

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A marketing team knows that promotions often dip halfway through. A sales team recognizes customers who look promising but rarely convert. Finance knows which apparently healthy sales disappear into returns and low margins. Some of this is in data, some in operating rules, some in people’s heads.

Collecting all of it is not the goal. Ask what would change the decision. A campaign alert that ignores your usual response curve can be technically correct and operationally useless. A system that knows the curve, and its limits, can direct attention to a deviation that deserves investigation.

That knowledge needs testing too. A familiar rule may be outdated; a historical relationship may not survive a new market or offer. Useful systems make those assumptions visible and revisit them as outcomes come back. Internal expertise makes the system specific. Evaluation keeps it honest.

03 / Measurement

Decide what evidence would change your mind.

Agree how you will judge the system before you build it.

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Start with the business outcome you want to affect. Incremental profit is a strong target when you can establish a credible comparison. Customer lifetime value and qualified leads can better fit longer buying cycles. A rise in output or a fall in time spent is useful information, but it does not by itself prove a business gain.

Sometimes the first measurable improvement is a better decision, fewer errors or more tests your team can run. Name it clearly. Establish a baseline and decide how you will evaluate quality. Do not quietly relabel a proxy as profit, or an observed change as a causal effect.

A production system needs ongoing evaluation as well as a launch test. Track whether its inputs still mean the same thing, whether people act on its recommendations and whether the economics still make sense. The right answer can be to adjust the system, narrow its remit or stop it.

From the workbench

Small tools. Specific questions.

Existing experiments from our analytics practice. Explore the assumptions and tradeoffs; these are learning tools, not predictions for your business.

From an interesting idea to a useful system

Have a question of your own?

Bring it to a free conversation with Adam. We will work out whether it is worth engineering.

Talk to Adam